Start here when you need help with OutSized. The right path depends on whether you are reporting content, troubleshooting your account, or suggesting an improvement.

Choose a support path

• Safety or policy concern: use the Report action on the relevant post, profile, comment, or message. This includes a direct reference for staff.
• Account or access problem: email support@outsized.social with your username and a concise description. Never send your password.
• Bug or feature idea: follow the checklist on Send Feedback. Public ideas can go in the Feedback forum.

Track a report

Signed-in members can review their submitted reports and staff replies from Privacy & Safety. Add follow-up details to the report thread instead of opening a duplicate report about the same event.

Self-service guides

• Search Help for filters and query examples.
• Text Editor Guide for formatting, media, and preview tools.
• Collections Overview for bookmarks, public sets, and collaboration.
• Choosing a License for copyright, reuse, and source asset requirements.
• FAQ for common account and publishing questions.

Before contacting support

Including the following details helps the team understand the problem:

• The page address and the action you were trying to complete.
• What you expected to happen and what happened instead.
• The exact error message, if one appeared.
• Your browser and device type.
• A screenshot with private information removed.

For policy questions, review the Community Guidelines and Content Guidelines before writing. Link the specific rule or content in your message when possible.